Musical instrument and audio equipment manufacturer, Gibson Brand Inc, has awarded an 18-month exclusive contract to TNT Express to provide express delivery services in Europe, the Middle East and Africa (EMEA), the Shipping Gazette informs.
Under the contract, TNT Express will manage the delivery of the full range of Gibson products, including its acoustic and electric guitars, to 300 authorised dealers throughout Europe, the Middle East and South Africa.
The logistics firm will provide its "Economy Express" service using its road networks in the EMEA region. It will also handle return shipments from dealers to Gibson's European distribution centre in Vianen, Netherlands, for repairs or replacement, a company statement said.
Among the solutions provided to Gibson under the contract is Return Material Authorisation (e-RMA), a web portal developed by TNT Express for use in the Benelux allowing shops and customers to arrange a return shipment easily.
With e-RMA, Gibson can control the entire process from the initial RMA request to the delivery of the package. E-RMA enables greater control of inventory management and helps reduce supply chain costs.
EMEA DC manager Gibson Europe, Alex Smits, stated, "With e-RMA we have a great dashboard that provides excellent visibility of return shipments to our distribution centre in the Netherlands."