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            october 20, 2019

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DHL Express HK scoops five awards from separate heavy-weight organisations


DHL Express Hong Kong has scooped five awards in June from five highly-regarded organisations namely the Hong Kong General Chamber of Small and Medium Businesses (HKGCSMB), The Asia Pacific Customer Service Consortium (APCSC), the Family Council, Reader's Digest and The Hong Kong Management Association (HKMA).
The awards prove its standing against competitors as international specialist in the express industry and a testimony to its dedication to be Provider of Choice and Employer of Choice, said DHL in a statement.
The fact that the five awards come from different disciplines makes the achievement for DHL Express HK even more impressive, said its managing director and executive of Asia-Pacific, Ken Lee.
"I believe we owe the wins to the dedication and skills of our staff at all levels working in concert inspired by our 'As One' team spirit," Mr Lee added.
The first award, conferred by the HKGCSMB for the third consecutive year, was the much-coveted 'SME Best Partner Award'. This award recognises the support of major industries and enterprises to the development of Hong Kong's SMEs. Receipt of the award affirms DHL's ongoing efforts in helping local SMEs exploit overseas opportunities via its network connecting over 220 countries and territories.
DHL has also been recognised by the APCSC, whose annual Customer Relationship Excellence (CRE) Awards serves as a customer service benchmark for enterprises in the Asia-Pacific region. DHL Hong Kong won in a total of five categories, including Contact Centre of the Year (Logistics - Under 300 Seats) and Global Support Services of the Year (Logistics) in the corporate category, together with four award and merits in three categories recognising outstanding employees in customer service.
2014 is the fourth consecutive year the company is recognised at the CRE Awards, which is proof of its continuous industry-leading standards in servicing customers.
DHL also clinched the Distinguished Family-Friendly Employers Award (Corporations Category) under the 2013/14 Family-Friendly Employers Award Scheme. Organised by the Family Council, the scheme recognises family-friendly companies that promote embrace of core family values among employees.
DHL Express is committed to providing its about 1,500 employees in Hong Kong a family-friendly working environment by implementing a host of initiatives from tailored HR policies and practices to care arrangements.
The fourth award that DHL gained was the Reader's Digest Trusted Brands Platinum Award. In its 16th year, the award uses data gathered in an independent research involving 7,000 respondents from across Asia to assess the level of trust companies have from customers in the region. The Platinum award evidenced DHL's leadership in customer rating which is more than double that of the brand next on the list.
Last but not least, the HKMA recognised three outstanding salespeople from DHL's sales team. The three DHL staff members were honoured with the Distinguished Salesperson Awards (DSA) by the Association's Sales and Marketing Executives Club. DSA, which is an international project originated in the US in 1950, is in its 46th year and considered a major tribute among sales professionals, according to Shipping Gazette.

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