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Indiaexportnews.com

Oxford Instruments launches a new local analytical instrumentation support service in India

  28.08.2014    

Oxford Instruments, a global provider of high technology materials analysis instruments for research and industry, announces a new local support service for its nationwide network of customers across India. This new service, called OiService®, will be managed from its Mumbai office. 
David Scott, Group Director, Emerging Markets, said “The OiService mission is to allow our customers to concentrate on their own business objectives safe in the knowledge that we are always there to provide full support. The wide range of offerings provided by OiService will enable our customers to increase uptime and reduce cost of ownership.”
Anurag Tandon, Managing Director, Oxford Instruments India, said “Our goal is to provide our customers with faultless service and swift expert maintenance on our products to ensure they perform to their highest capabilities.”
The OiService Centre in Mumbai provides support for all Oxford Instruments Industrial Analysis products in India.  Staffed by skilled and experienced factory trained engineers, the facility provides world class support including
• Support Hotline – Technical support for customer problems
• Field service Engineers – Providing support at customer sites
• Service workshop – Expert repairs and maintenance of OI Instruments
• Genuine spare parts warehouse – Large stock of preventive maintenance kits, hardware & consumables for immediate despatch around India
• Tailored service support contracts– Wide range of options to offer hassle free ownership experience.
• Hardware & Software Upgrade packages
• Instrument Re-calibration and certification services
• Extended warranty Contracts – To prevent unplanned and unbudgeted repairs
• Handheld Instruments Rental plans



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