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            october 16, 2019

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Fiege takes over eCommerce services for Jack Wolfskin


Since August 2014, the Greven-based contract logistics specialist and full service eCommerce provider, Fiege, is responsible for the eCommerce processes of the outdoor specialist, Jack Wolfskin, in Germany and Austria. In the UK, the on-line shop was already successfully launched in April 2014.
Fiege's eCommerce services include order management, bi-lingual customer service, payment management and credit control, together with returns handling. Within this framework, Fiege's site in Hamburg Moorfleet has taken over the classification of returns, recording of credits and delivery of returns for Jack Wolfskin.
The modular design of Fiege's eCommerce system guarantees rapid, reliable processes in all areas, from order management, through customer service, to returns handling. "In close collaboration with Jack Wolfskin, we have developed a robust, flexible eCommerce system which is tailored to Jack Wolfskin's individual requirements, and ensures the operation runs smoothly. We're delighted with the positive feedback about the on-line shop in the UK, and with the successful launch of the on-line shops in Germany and Austria," said Felix Hettlage, Managing Director Fiege Customer Solutions.

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