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            october 19, 2019

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DHL targets e-commerce with same-day next day delivery service


Germany's DHL has launched DHL Parcel Metro in Chicago, New York and Los Angeles that will later be available in Dallas, Atlanta, San Francisco and Washington, a fast service for online retailers' needing same-day or next-day delivery, according to Shipping Gazette.
"E-tailers today recognise more and more that the customer experience - and their ability to build customer loyalty - is won and lost in how well the orders are fulfilled and delivered," said DHL e-commerce chief Charles Brewer.
DHL's latest efforts reflect moves by logistics companies to integrate themselves into their clients' customer-facing experience.
Slow delivery reflects badly on the retailer, regardless of who handles the delivery, and logistics companies are vying to prove themselves.
"Parcel Metro utilises custom software that gives customers a "virtual delivery network" of local and regional delivery vendors and crowd-sourced providers to ensure maximum flexibility over the last mile," said the company statement.

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