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            september 17, 2019

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Kenya to implement TIACA's air cargo quality system


The Kenya Airports Authority (KAA) plans to adopt the Cargo Service Quality (CSQ) tool backed by The International Air Cargo Association (TIACA) during the first quarter of 2019.
The move means that air freight handlers will be required to comply with stringent supply chain standards.
The authority says the main aim of adopting the CSQ will be to define a uniform benchmark for assessing cargo service quality and improve the relationship between customers and service providers.
In so doing, the KAA hopes to strengthen the nation's position as a hub for transport and logistics in Sub-Saharan Africa, reported Nairobi's Daily Nation.
"Recently, we attended a conference of The International Air Cargo Association whereby we wanted to gauge how cargo is handled and how do you measure the services given. We found that they use the Cargo Service Quality tool," said KAA acting commercial manager Evans Michoma.
KAA, which manages the development and maintenance of airport infrastructure, safety and security services, says it has been on the receiving end of the adverse perception associated with poor quality service at transit sheds. The authority is banking on the new approach to streamline operations at the sheds.
There are five transit sheds under KAA's management namely Kenya Airfreight Handling, Africa Cargo Handling, Swissport, Siginon Freight and Trans Global Cargo Centre.
The authority expects to incur a cost of US$5,000 for each transit shed annually in return for receiving the service from TIACA.

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