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            july 20, 2019

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TIACA launches cargo service quality tool


This week, the International Air Cargo Association (TIACA) officially launched its Cargo Service Quality (CSQ) online tool following a successful pilot period in 2018 involving 179 freight forwarders and 18 cargo terminals. The programme aims at improving visibility and facilitating new air cargo standards.
The online tool is a new worldwide campaign by TIACA to set global benchmarking standards for the air freight industry to adopt, which shall lead to an enhancement of quality across the chain. It consists of four parts: Benchmarking, Assessment, Improvement and Excellence. It allows participating cargo terminals to provide ratings on several factors including amongst others process, technology, facilities, regulators and general airport infrastructure. According to TIACA, the collected data will offer airports and cargo terminals business insight which can be used to identify areas of improvement and guide their investment decisions. This April, TIACA is planning a ‘production live assessment’ to demonstrate the CSQ to the global cargo community.
Following last year’s pilot phase, the Airports Authority of Kenya plans to fully adopt the CSQ by mid-2019 at all airports across the country, marking the first nationwide implementation of the assessment tool. According to TIACA, there are currently talks with dozens of air cargo supply chain companies from Europe, Africa, Asia and North America who are interested in signing up for the programme.

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