Kalmar, part of Cargotec, will celebrate the grand opening of its new Customer Experience & Training Center (CEC), located in North Charleston, S.C. USA, on Wednesday, July 17, 2019. This facility is designed to accommodate dealer and customer visits - serving as a showroom, training facility, and customer service center for Kalmar USA's mobile equipment business, including counterbalance forklifts, reachstachers, empty container handlers and terminal tractors.
Hands on operation and product demonstrations in the yard will bring each realistic application to customer visits and training sessions. A 70,000 sq.ft. concrete yard provides a demonstration area where Kalmar and Kalmar Ottawa products can be showcased. Another important function of the CEC is the high-tech, AV equipped training facility, which will serve to educate Kalmar's dealer salesforce.
The CEC also serves as a customer service center for Kalmar's North American mobile equipment product support. The facility houses a service area and a large warehouse to provide support for Kalmar counterbalance products in the Charleston area. In addition, the CEC yard provides an area where Kalmar equipment is staged for quick delivery throughout the country.
"We are excited about the opening of the CEC and look forward to dealer and customer visits to demonstrate our solutions and educate visitors on Kalmar products' strengths and advantages," said Jason Murnane, Vice President, Solution Sales, Counterbalanced Equipment at Kalmar.