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            october 18, 2019

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Busworld 2019

IRFC 2020

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Satisfaction levels largely stable


Commenting on the latest National Passenger Survey results (Spring 2007), the Association of Train Operating Companies (ATOC) says that overall passenger satisfaction with rail travel is largely stable and that train operators remain committed to improving services for their passengers.   
Compared to the equivalent survey one year ago, overall national passenger satisfaction has slipped by 1% from 80% to 79%.  This still means that largely four out of every five passengers are satisfied or very satisfied with their rail journey.  Satisfaction levels with long distance services have increased by 2% to 87%.  
Nationally, 77% of those people surveyed were satisfied with the punctuality and reliability of their train service, 75% with the frequency of service, 71% with train upkeep and repair and 76% with the provision of information about train times.  
George Muir, Director General of ATOC said:  
“Overall satisfaction levels are still high, notwithstanding some recent decreases.”
“Much has been done to improve the journey experience of passengers – new trains, more services, improved punctuality, better information and refurbished stations.   
“Train operators are listening to their passengers and continue to try to meet their rising expectations and provide a high quality service.”  

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