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Indiaexportnews.com

Samskip extends its online customer services

  09.12.2008    

Samskip Multimodal Container Logistics has fully redesigned its existing electronic services and extended its online customer service capabilities. Samskip now offers two different types of e-services: the new Service Web and direct EDI possibilities. Depending on the size, preferences and requirements of the customer, the most suitable e-service can be offered.
The Samskip Service Web is a web based application enabling customers to log on to their accounts anywhere and anytime to access information concerning their shipments with Samskip. The Service Web provides a full service enabling online bookings, track & trace, overviews of shipments and invoices. The new online services should be regarded as a natural extension of the existing Samskip customer service teams.  
Jens Holger Nielsen, CEO of Samskip Multimodal Container Logistics, explained:
 “Samskip Multimodal Container Logistics is seeking constantly to ensure that we operate effectively and efficiently in a way where customers see us as easy to do business with. We are innovating our network, equipment and operational and customer oriented processes to the benefit of our customers.
“The new Service Web gives customers more control, saving time and providing direct access to all information concerning their business with Samskip – anytime, anywhere.”
Talking about the implementation of the Service Web for Samskip Multimodal Container Logistics, Ragnar Ragnarsson, CIO of Samskip, said:  
“The existing interactive website really needed improvement in terms of user friendliness and functionality. Our technical team has been working hard preparing to release this new Samskip Service Web. We hope our customers will be happy to use it. Any feedback will be very welcome as we aim to keep improving and extending the online functionalities.   
“Our EDI services have also been drastically improved and our goal is always to work swiftly to meet any requirements our customers might have in that area.”  
Besides the Service Web, Samskip also offers various EDI possibilities. EDI, which is short for Electronic Data Interchange, is especially attractive for those customers who ship large volumes with Samskip. When using EDI the business system of the customer communicates directly with the Samskip business system to exchange information on bookings, shipment statuses and invoices. EDI is known to result in faster, more accurate and reliable communication between companies.


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