One call to 0845 459 1000 is all it takes to “dial in” to the Customcare service support organisation, thanks to a new initiative launched by the Wright Group.
The Wright Group’s dedicated aftermarket support organisation continues to grow in size and scale reflecting the significant numbers of Wrightbus vehicles now on our roads throughout the UK and Republic of Ireland.
Now, according to Director of Customer Services Gordon Aylmore, the latest evolution of the organisation has been designed to keep vehicles on the road, minimising unplanned downtime, “Our new Call Centre is the next piece in the jigsaw which comprises our own Mobile Service Engineers supplemented by a network of third party specialists including, Customcare Service Centres, all co-ordinated by four Regional Service Managers.”
Operators, who have any kind of service or warranty issue on a Wrightbus vehicle, can now contact Customcare via a single number at anytime of day or night and log a call*. A Customcare representative will then respond within the hour and resolve the issue over the phone or arrange for the Mobile Service Engineer to rectify the fault.
The use of the Customcare hotline, along with the latest mobile communications technology, means that vehicle specification details and service records are always to hand, as is access to all the necessary specialist technical information and diagnostic software. The hotline team can also co-ordinate any parts requirements through Customcare’s new parts logistics organisation.
This highly responsive and flexible new service organisation is particularly well suited to meet the growing demand for complete vehicle support. For example, all London-based Customcare Mobile Service Engineers are skilled in body, chassis and electrical areas with full training in TEXA Navigator Multibrand, WABCO Service, Cummins Insite, KIBES and Siemens hybrid technology.
“In putting our new service organisation in place we’ve listen carefully to what our customers have been telling us”, said Gordon Aylmore. “Routing calls through a centralised hotline means that a high percentage of queries can be quickly and effectively addressed. Our team of Regional Service Managers provide customers with a single point of contact, ensuring that all the resources of the Customcare organisation are effectively co-ordinated so maximised vehicle availability and operational efficiency.”