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            october 14, 2019

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mercator delivers new safety management system to Emirates


In March 2011, mercator made a promise to its customers and the aviation safety industry to develop a cutting-edge safety and compliance management system to enable the aviation industry to manage safety information and compliance in an integrated and efficient manner.
In only 15 short months, mercator has delivered its promise.
The new safety and compliance management system which replacing mercator’s existing product, Sentinel, is now live and running with its launch customer, the award-winning airline, Emirates.. Employees have been provided with a set of guidelines towards ensuring that standards of safety are continually improved across the Emirates Group. This also ensures the welfare and safety of the Group’s customers, colleagues and equipment; and improves operational performance.
“There is nothing in market today that addresses the need for integration between the various internal components that drive Safety in an organisation.” said Captain Henry Donohue, Senior Vice-President Emirates Group Safety. “Our new product manages the Reactive, Proactive and Predictive aspects of Safety; ensuring that every hazard is managed and every risk contained.” 
“The level of integration and intelligence that we have been able to feed into the product from our  years of experience, plus the valuable know-how of our people, makes this the most purpose-built product for aviation safety,” he added.
Developed in cooperation with a dedicated project team at Emirates, the system is now being used by the over 50,000 strong team across the Emirates Group to report safety information. Delivered on time, the safety management solution allows Emirates to demonstrate compliance to the ICAO SMS guidelines.. Following the pilot period, the product will be made available to the rest of mercator’s customers and the wider aviation industry in the coming months.
“Understandably, as in any IT development project on an ambitious mission to develop a new product that meets global aviation industry requirements, our project had its ups and downs; however, mercator’s drive and commitment kept the project on track. The development team from mercator and Emirates worked extremely hard to make this possible and we are pleased with of the achievements of both teams,” said Patrick Naef, Divisional Senior Vice-President of Emirates IT and Head of mercator. “We have already had many of our current and potential customers request the system and look forward to offering our system to the industry in the near future.”

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